Thank you for shopping with Lia Shutter. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.
1. Payment Method
We currently accept Cash on Delivery (COD) as our only payment method. Customers are required to pay the full order amount in cash at the time of delivery. Please ensure someone is available to receive the package and make the payment.
2. Shipping Time
Orders are typically processed within 1–2 business days after confirmation. Delivery times vary based on your location but generally range from 3–7 business days. You will be informed of the estimated delivery date once your order is confirmed.
3. Delivery Process
Our delivery team will contact you prior to arrival to ensure a smooth handover. Please ensure that your delivery address and contact details are accurate and up to date at the time of placing your order.
4. Shipping Charges
Shipping fees, if any, will be clearly stated at checkout before the order is finalized. Any additional charges for remote area delivery or special handling will also be communicated in advance.
5. Missed Deliveries
If you are unavailable at the time of delivery, our team will attempt to contact you to reschedule. Repeated failed delivery attempts may result in cancellation of the order.
6. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of receipt. Be sure to provide photo evidence and your order details so we can resolve the issue promptly.
7. Contact Us
For questions about your shipment, contact our support team at [email protected].