At Lia Shutter, we are committed to providing quality products and customer satisfaction. If you are not fully satisfied with your purchase, our return and refund policy is outlined below.
1. Payment Method
We offer Cash on Delivery (COD) only. You may request a return within 7 days of receiving your order if:
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The product is defective or damaged upon arrival
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The wrong item was delivered
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The product does not match the description
Items must be returned in unused condition, with original packaging and all included accessories. Products showing signs of use or damage caused by the customer will not be eligible for return or refund.
2. How to Request a Return
To initiate a return, please contact our customer support team with the following details:
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Order number
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Reason for return
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Photo evidence
Our team will review your request and provide instructions for return pickup or drop-off.
3. Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
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Refunds for COD orders will be made in cash transfer within 7 business days.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
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Items damaged due to misuse
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Customized or special-order items
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Items returned without original packaging
5. Exchange Policy
Exchanges are available for eligible items only, subject to product availability. Please follow the same process as outlined for returns.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us at [email protected].